Customer-focused
Research & Evaluation Consulting are the foundation
services provided by Meridian Solutions These services
assist
our clients in attracting and retaining the customers that
support their business objectives and strategies. We examine
both customer and employee satisfaction because, we have
found that the highest levels of customer satisfaction
are difficult
to
achieve without high levels of employee satisfaction.
Our experienced professionals
make use of the following methodologies to generate information
for
making strategic decisions,
developing and evaluating policies and programs, and
implementing needs assessments.
Qualitative
Focus Groups
Executive interviews
Personal in-depth interviews
On-site observation
Quantitative
Telephone surveys
Mail surveys
Panel Studies
Opinion polling